Refund policy

At Body Me Fine, we are committed to providing high-quality products and exceptional customer service. We want you to shop with confidence, knowing exactly what to expect if you need assistance with your order.

This Return & Refund Policy explains when returns, exchanges, refunds, replacements, and cancellations are accepted. Please read this policy carefully before making a purchase.

Our Commitment

Your satisfaction is important to us. If there is an issue with your order, we will work with you to resolve it promptly and fairly.

If you have any questions before making a purchase, please contact our customer support team. We're happy to help you choose the right product before placing your order.

Shapewear Return & Exchange Policy

Because our shapewear is designed to fit close to the skin and support your most intimate areas, we are unable to accept returns or exchanges on shapewear once it leaves our store.

This policy is in place to protect the health, hygiene, and safety of every Body Me Fine customer.

To help you purchase the correct size with confidence, we provide:

  • A detailed size guide on every product
  • One-on-one sizing support online and in-store
  • Try-on options in-store using disposable underwear
  • Fit-check videos (coming soon)
  • Same-day assistance if you need help selecting your size

Our goal is to help you choose the perfect fit the first time so you feel supported, comfortable, and confident from the moment you put it on.

Please note:

  • Shapewear that has been worn, tried on at home, opened, washed, altered, or removed from its original packaging is not eligible for return or exchange.
  • We reserve the right to refuse returns that do not meet our hygiene requirements.

Eligible Returns

For products other than shapewear, we accept returns if all of the following conditions are met:

  • The return request is submitted within 30 days of delivery.
  • The item is unused and unworn.
  • The item is in its original packaging.
  • All tags, labels, accessories, manuals, and inserts are included.
  • The product is in resalable condition.

Certain products may not be eligible for return due to hygiene, safety, or health regulations.

Non-Returnable Items

Unless required by law, we do not accept returns for:

  • Shapewear
  • Opened personal care products
  • Used beauty products
  • Gift cards
  • Downloadable digital products
  • Clearance or final sale items
  • Custom or personalised products
  • Items marked as non-returnable at the time of purchase

Damages and Issues

Please inspect your order immediately upon delivery.

Contact us as soon as possible if:

  • Your item arrives damaged
  • Your item is defective
  • You received the wrong item
  • Your order is incomplete

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the product
  • Photos of the packaging, if applicable

Once we review your claim, we will determine the appropriate resolution, which may include:

  • A replacement
  • A repair (where applicable)
  • A refund
  • Store credit

If your claim is approved, there will be no additional cost to you.

Refund Eligibility

Refunds may be approved when:

  • The returned item meets our return requirements.
  • The product cannot be replaced.
  • The item is confirmed to be defective.
  • We are unable to fulfil your order.
  • Your order is cancelled before shipment.

Approved refunds will be issued to the original payment method used for the purchase.

Original shipping charges are generally non-refundable unless:

  • We made an error.
  • The product arrived damaged.
  • The wrong item was shipped.

Refunds are typically processed within 5–10 business days after the returned item has been inspected and approved. Processing times may vary depending on your financial institution.

Return Process

To request a return:

  1. Contact our customer support team.
  2. Provide your order number and reason for the return.
  3. Wait for return instructions and approval.
  4. Securely package the item.
  5. Ship the item using the instructions provided.

Returns sent without prior authorisation may not be accepted.

Return Shipping

If the return is due to:

Our error

  • Wrong item sent
  • Defective product
  • Damaged item

Body Me Fine will cover the return shipping costs where applicable.

If the return is due to:

  • Change of mind
  • Ordering the wrong item
  • Incorrect size (where returns are permitted)

The customer is responsible for return shipping costs.

Shipping charges are non-refundable unless the return is due to our mistake.

Exchanges

Eligible products may be exchanged, subject to product availability.

Exchanges are not available for:

  • Shapewear
  • Personal care products
  • Final sale items
  • Products excluded under this policy

If the requested replacement is unavailable, a refund or store credit may be offered where applicable.

Order Cancellation

Orders may be cancelled before they are processed or shipped.

Once an order has entered fulfilment or has been dispatched, it cannot be cancelled.

If you need to cancel an order, please contact us immediately.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account.
  2. Contact your credit card provider.
  3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact our support team.

Refused Deliveries

If a shipment is refused or returned because of:

  • An incorrect shipping address
  • Failure to collect the package
  • Refusal to accept delivery

Any shipping charges, return shipping fees, customs fees, or handling costs may be deducted from any eligible refund.

International Orders

Customers are responsible for any customs duties, import taxes, or other fees imposed by their country unless otherwise stated.

International shipping charges are generally non-refundable.

Fraud Prevention

To protect our customers, Body Me Fine reserves the right to:

  • Decline suspicious return requests.
  • Request proof of purchase.
  • Limit excessive return activity.
  • Refuse returns that do not comply with this policy.

Consumer Rights

Nothing in this policy limits or excludes any rights you may have under applicable consumer protection laws. Where local law provides additional rights, those rights will apply.

Contact Information

If you have any questions regarding returns, refunds, exchanges, damaged products, or your order, please contact us.

Body Me Fine

Email: bodymefine@gmail.com

Phone: +1 (662) 610-7399

Store Address
1142 West Main Street, Suite A
Tupelo, Mississippi 38801
United States

Please include your order number whenever possible so we can assist you more quickly.

We are committed to resolving every issue fairly, professionally, and as quickly as possible.